FAQs

Welcome to MODEVIA ! Below you will find answers to some of the most frequently asked questions from our customers. If your question is not listed, please feel free to contact us via our Contact page .

Do you offer free shipping?

Yes, we offer free shipping to all our customers, both locally and internationally.

What are the delivery times?

  • Netherlands: 5-7 working days.
  • International: 5-8 business days.

Please note that delivery times may be slightly longer during holidays or unforeseen circumstances.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Wherever you are, MODEVIA brings stylish fashion to your door!

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a track & trace number. With this number you can track the status of your order via our Order Tracking page.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and online payment platforms such as PayPal, depending on your location.

Can I change or cancel my order?

Yes, but only if your order has not yet been shipped. Please contact our customer service as soon as possible and state your order number. We will be happy to help you.

I made a mistake with my address. Can I change it?

If your order has not yet been shipped, we can change the shipping address. Please contact us directly with your order details.

What is your return policy?

We want you to be happy with your purchase from MODEVIA . If you are not satisfied, you can return the items within 30 days of receipt. The items must be unworn, unwashed and in the original packaging.

How can I request a return?

Go to our Returns & Exchanges page and follow the instructions. A member of our team will guide you through the process.

Do you offer refunds?

Yes, once we have received and inspected the returned items, we will process your refund. It may take 5-10 business days for the funds to appear on your original payment method.

What kind of fashion products do you sell?

MODEVIA offers a wide range of stylish fashion products, including clothing, accessories and shoes, to help you look your best every day.

How do I know which size to order?

Each product page contains a detailed size chart to help you choose the right size. If you are still unsure, please contact our customer service for assistance.

Do you have any questions? Our team is happy to help you! You can reach us via:

Thank you for choosing MODEVIA ! We look forward to serving you.