Return Policy
Why can't the beauty & health products be returned?
A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikini, make-up, hair styling products, beauty products, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of all our customers. We are not alone in this. Other suppliers of beauty and health products do not allow returns for the same reasons.
If you have received the wrong items or the items you have received are defective, please email support@m odevia .nl to discuss this further.
If you are not satisfied with the goods received, you can return them to us within 14 days of receipt, provided they are in their original and saleable condition.
Once returned, you are entitled to a full refund, which does not include the cost of return shipping. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition.
If you want to cancel an order, this can be done 24 hours minutes after purchase. After 24 hours, this is no longer possible and the order will be included in our processing.
All customers are responsible for their own return shipping costs. The cost can vary depending on your location between €15 and €28. We recommend that you send your return with a Track & Trace as we cannot accept responsibility for lost returns.
Request a return
- Please download, print and fill out the returns form if you do not have one already. Request the returns form using the form below.
- Please send your return form together with a photo of the products you are returning to support@modevia.nl by email.
- Once approved, please ensure your return is properly packaged and meets all of the conditions below.
- Please mark 'Returns' clearly on the outer packaging of your parcel.
- Please use an insured tracking service to ensure your parcel reaches us safely.
- Send a follow-up email with your tracking information to support@modevia.nl
Enclose your goods and return them to the following address:
It is important to communicate this information clearly and professionally on your website. Here is a suggestion for how to word this message:
Important Information About Parcel Delivery and Returns Policy
At Modevia we strive to ensure a smooth and efficient delivery of your orders. However, in cases where a package is not accepted by the recipient or is not picked up at the post office in time, and is therefore automatically returned to us as the supplier, we would like to inform you about our policy in these situations.
In such cases, we reserve the right to retain a fee, which is 50% of the purchase price. This measure is necessary to cover the costs and efforts associated with both the initial delivery and the return of the package.
In addition, we would like to emphasize that in these situations there will be no free sending of a new package. This policy has been established to ensure the efficiency and effectiveness of our delivery processes and to avoid unnecessary costs.
We therefore ask our customers to ensure that they are available to receive their package at the agreed time, or to collect the package from the post office in good time. This helps us to guarantee a smooth delivery and ensures that you as a customer receive your order without unnecessary delays.
We appreciate your understanding and cooperation in this matter and are always available to answer any questions or concerns you may have.
Return Policy and Guidelines:
- All returned items must be unused, unopened and in original plastic packaging.
- We are not responsible for the cost of returning the items.
- Please ensure that all returned items are properly packaged to ensure they do not get damaged in the mail.
- Please ensure all return packages are sent using a trackable, insured service as we cannot accept responsibility for items damaged or lost during return transit.
- Please ensure the returns form is approved - failure to approve may result in your return not being processed.
Return address :
Contact Name: Wei Xinhong
Address: Lane 1177, Jianlan Road, diagonally opposite to the south gate of Lubao Technology, Yinzhou District
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China Tel: 15314562067 A
Easy returns in three simple steps:
Step 1: Request the return form via the contact form below. Provide your order number, email address and reason for return.
Step 2: Send your order
Please send the items together with the completed return form to the address on
the return form. Make sure you provide the package with a Track & Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings
to arise.
Step 3: Receive the purchase amount in your bank account
Once we have received the package, we will ensure that the purchase amount
will be back in your bank account within 5-10 working days.
CONTACT US
Do you have questions about your return? Do you have something to say? We are happy to help you! You can reach us via the following channels:
For questions or comments, please email support@modevia.nl